Return Policy
We offer a 30 day Exchange Guarantee on every product we offer. Please email customer
service at contact@usasailinggear.com,
in advance to obtain an RMA number (Return Merchandise Authorization) within 30
days of purchase date.
Return merchandise with RMA number to:
Atlantis WeatherGear
RMA: (Your Order Number)
ATTN: Customer Service - Returns
89 Front Street
Marblehead, MA 01945
We will only accept returns for an exchange of the same item. No Cash Refunds. Please
feel free to contact us by e-mail with any questions or concerns.
contact@usasailinggear.com
NOTE: Returns sent with no RMA number, or mailed to the call center will be returned
to sender.
Warranty Policy
All Atlantis products are guaranteed to be completely free from defects in materials
and workmanship. If an Atlantis product is found to be defective, excluding normal
wear and tear, accidents or negligence, we will repair or replace it, at our discretion,
free of charge.
Shipping Costs
Customer assumes all costs in shipping to us, and we assume the cost in shipping
back to the customer. All replacement/repaired products are shipped UPS Ground unless
a rush is requested. The cost of such a shipping upgrade is to be paid by the customer
prior to shipment.
Warranty Procedure
We suggest you contact our support team first by emailing a question to our Help
Desk at contact@usasailinggear.comto
determine whether the item is indeed defective before shipping. Then make an online
return merchandise authorization (RMA) request. See Return Policy for more details.
30-Day Warranty
All products (unless specifically stated otherwise), carry an implied, industry-standard
30-Day warranty from time of purchase against defects due to manufacturing or failure.
Warranty does not include superficial damage or any use of the product that does
not fall into the designed use of the product as intended by the manufacturer.
Please e-mail any questions to contact@usasailinggear.com